At the business starting we are used to be asked some questions to request us to clarify our capabilities and abilities on the production, quality control, project management, pricing, sales services and etc. from our potential customers in the world. We would compile some frequently asked questions which are the ones that we answered to our customers in the past years, which to help you quickly understand what we could do and how we will run the services.
It relies on what kind of quality problem. Generally, we request our team gives the customer a timely response or feedback, for domestic within 8-hours and for international within 12- hours. Upon receipt of the quality claim, the account manager shall organize the related departments and colleagues to discuss or investigate the problem, to find and analyze the reason, take a proper measurement, make a corrective plan and also organize improvement. At the same time, the account manager shall give the customer a detailed report for the quality claim to include the reason analysis, improvement measurement and plan etc. If it is necessary, something must get the customer confirmation and approval. To solve well the customer’s claim as soon as we could, it is our promised for our customer forever. After solving the problem, we shall have a final summarized report drafted by the account manager, and the related documents (drawings, procedure, quality plan or other necessary files) shall be corrected accordingly.
Generally, we have the confidential agreement with our clients, especially from USA and Europe, they don’t like us to release any cooperation with us for any third party. I am sorry that we shall keep this promise and not give you the customer references, hope you could understand. In fact, we have more products to be shipped to USA, 2~3 of 20ft containers per month. Here we have some domestic clients in automobile industry, such as IVECO China, Mazda China etc. We supply the metal hub parts of steer wheel for them since 1995.
For QC procedure I would like to give you a sample form to indicate it what we process,
Yes, we would allow the customer to appoint 3rd party to inspect goods in our factory.
We’ll take a record each time when any engineering drawing is revised and take back or destroy the old drawings when issue the new version. For the production drawings, we would request our customer or their engineer(s) to sign and approval.
Our account manager’s English level is a limitation to communicate with international customers. To assist them, for international customer our international department shall take responsibilities to communicate with the customers and keep touch with our account manager on time.
Yes, they all are good at both spoken English and written English.
Yes, of course.
Thanks, the English level of others in our international department is better than mine.
Normally, working time from Mon. to Fri. is 8:30 a.m. to 17:30 p.m. But we’ll view our emails nonscheduled to response customer as soon as we could.
One.
For the complicated process or requirement, if it’s not urgent, we would be better to write it down and give both of us enough time to think about it carefully. Then we may have a conference call to get a better solution.
· Have a good communication with the client day by day to exactly understand the client's real requirements
· Know well all there is to know about the client’s product or service
· Act as the client's liaison to coordinate with the departments in Atlas, ensuring it meets the client's objective and interests
· Work with the clients to ensure that the clients' business needs are met on time and in a satisfactory manner.
· Create budgets, forecasts and schedules to make sure that product(s) or project(s) are ready on time.
· Be responsible for obtaining quotes for materials or sub-contractors.
Our account manager handles project planning, technical preparing, main material procurement, production, product supervision, packing and shipping except order placement and invoice payment which are done by our international sales department.
In fact, at the quotation stage the account manager has jointed to evaluate and estimate the product, also joint the contract negotiation for the important project that we found. After our sales team gets the final order from our client, we will have kick-off meeting with the account manager and other related departments to transfer the order details.
USA, UK, Italy, Belgium, Austria, Poland, German, Denmark, Poland, Japan, Thailand, South Korea, Malaysia, Israel, South Africa etc.
About 63 shipments in the past 12 months (year of 2010).
No. we have not shipping department. For the shipping our sales department takes this job at this moment.
- Panda Logistics Co. Ltd.
- UPS SCS(China) Limited
- Foreign to foreign shipments?
- Book shipments?
- Confirm container loading per our instructions?
- Create and provide proper documentation?
As the above stated we have no shipping department and at this moment our international sales takes the shipping, to carry out the above-described question of yours.
Yes, if documentation or complicated instruction is required, we need a close communication with the freight forwarders by phone, email or fax. All shipping documents shall be confirmed to be correct by us before issue official Bill of Lading.
If the client needs us to prepare a special shipping documents, such as special invoice, packing list or Bill of Lading or Certificate for the Original for their import custom purpose, we could follow it up.
If the client requires any third authorized inspection organization such as SGS, ITS, KRT, HQTs or similar organization to access in our facilities to do any onsite inspection, we shall set up and manage this and supply them necessary assistances, such as measurement tools & devices, manpower or any that is necessary onsite.
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